effective date: January 5, 2026

These policies apply to the Zez website and the Zez marketing program. By using our website, submitting information, signing a service agreement, or purchasing a program, you agree to these policies.

terms and conditions

services

Zez provides local marketing, advertising coordination, business positioning, creative preparation, production coordination, and direct household outreach for independent businesses.The exact services, campaign period, distribution volume, service area, and other deliverables are described on the Zez marketing program page, in the customer’s service agreement, or in their written order confirmation.If a signed service agreement conflicts with these general terms, the signed service agreement controls for that customer.

customer responsibilities

Customers must provide complete and accurate information about their:business name services licenses or certifications, when applicable contact informations ervice area offers and pricing availability advertising claimsThe customer confirms that they have the right to use all names, logos, photographs, trademarks, testimonials, and other materials supplied to Zez. The customer is responsible for confirming that their services and advertising claims comply with applicable laws, professional requirements, and licensing rules.Delays in providing or approving required information may delay the campaign without extending the program or creating a right to a refund.

campaign delivery

Campaign schedules, formats, neighborhoods, distribution dates, and vendors may be adjusted when reasonably necessary to complete the program.Distribution quantities refer to household deliveries or placements. Recurring campaigns may reach the same households more than once, so the number of unique households may differ from the total number of deliveries.Postal delays, printing delays, weather, incorrect addresses, access restrictions, vendor interruptions, and circumstances outside Zez’s reasonable control may affect exact delivery dates.

results

Zez does not guarantee any particular number of calls, leads, appointments, customers, jobs, sales, or amount of revenue.Marketing results are affected by factors outside Zez’s control, including demand, competition, reputation, pricing, seasonality, availability, customer preferences, and the customer’s response time.Any examples, projections, estimates, or discussions of possible results are illustrative and are not guarantees.

payment

The standard Zez marketing program costs $2,400 USD as a one-time payment, unless different terms are stated in a written agreement.Payment is processed securely through Stripe. The customer authorizes Zez and its payment processor to charge the payment method selected at checkout for the amount displayed.Customers are responsible for applicable taxes unless otherwise stated.

intellectual property

Zez retains ownership of its campaign systems, templates, layouts, processes, strategy, and original materials.Customers retain ownership of materials they supply to Zez. The customer grants Zez permission to use those materials as necessary to provide the purchased services.Unless otherwise agreed in writing, campaign materials created by Zez may not be resold, reproduced, or used outside the Zez program.

acceptable use

Customers may not use Zez to promote unlawful, deceptive, fraudulent, infringing, or unlicensed activities. Zez may reject or discontinue materials that create legal, reputational, operational, or safety concerns.

limitation of liability

To the fullest extent permitted by law, Zez will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from the website or services.Zez’s total liability relating to a customer’s purchase will not exceed the amount that customer paid to Zez for the affected service.Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply to every customer.

governing law

These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.Before filing a legal claim, the customer agrees to contact Zez and make a reasonable good-faith effort to resolve the matter directly.

changes to these terms

Zez may update these terms when its website, services, or legal obligations change. Updates become effective when posted with a revised effective date. Changes will not materially reduce services already purchased unless required by law or accepted by the customer.

refund policy

Customers may request a full refund within three calendar days after payment if Zez has not begun campaign preparation, design, production, purchasing, scheduling, or other fulfillment work.Once fulfillment work has begun, payments are generally nonrefundable because Zez commits labor, campaign capacity, production resources, vendor costs, and distribution planning in advance.If Zez cannot provide a material portion of the purchased program and cannot offer a reasonable replacement, the customer may be eligible for a proportional refund covering the undelivered portion.Dissatisfaction with marketing results does not create a right to a refund because Zez does not guarantee leads, customers, jobs, sales, or revenue.Refund requests must be submitted to [hello@zezads.com] and include:the customer’s name business name payment date reason for the request Approved refunds are returned to the original payment method. Processing time is determined partly by Stripe and the customer’s financial institution.

cancellation policy

The Zez marketing program is purchased for a one-year service period and is not a month-to-month subscription.A customer may request cancellation at any time by emailing [hello@zezads.com]. Cancellation stops future work that has not already been committed, produced, purchased, or scheduled, when operationally possible.Cancellation does not automatically create a right to a refund. Refund eligibility is determined under the refund policy above. Zez may suspend or cancel service if a customer:provides false or misleading information fails to provide required campaign materials promotes unlawful or unlicensed services requests deceptive advertising misuses Zez materials violates these terms If Zez cancels a customer without cause and cannot provide a reasonable replacement service, Zez will issue a proportional refund for the undelivered portion.

privacy policy

information we collect

Zez may collect:namesbusiness namesemail addressestelephone numbersmailing addressesservice areasbusiness and campaign informationwebsite form submissionscommunications with Zeztransaction and payment statusbasic website usage and device informationStripe processes payment-card and bank-account information. Zez does not receive or store complete card or bank-account numbers through Stripe checkout.

how we use information

Zez may use collected information to:provide and administer servicescommunicate with customersprepare and manage campaignsprocess and confirm transactionsprovide customer supportprevent fraud or misusemaintain business recordsimprove the website and servicescomply with legal obligations

text messages and email

When a person expressly agrees to receive texts or emails, Zez may send service information, payment links, appointment information, campaign updates, and related communications.Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. Message frequency may vary.Recipients may reply STOP to text messages or use an unsubscribe link in marketing emails. Transactional communications necessary to administer an existing purchase may still be sent where permitted.Zez does not sell mobile opt-in information or consent data to third parties for their independent marketing purposes.

information sharing

Zez may share necessary information with companies that help operate the business, including:Stripe and other payment providerswebsite and hosting providersemail and communication providersprinting and production vendorsmailing and distribution vendorsprofessional advisersfraud-prevention and security providersThese providers receive information only as reasonably necessary to perform services for Zez or satisfy legal requirements.Zez may also disclose information when required by law, to protect legal rights, or in connection with a business reorganization or transfer.

data retention

Zez retains information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal obligations.

data security

Zez uses reasonable administrative and technical safeguards to protect personal information. No website, electronic transmission, or storage system can be guaranteed completely secure.

privacy choices

You may contact Zez to request access to, correction of, or deletion of certain personal information. Some information may be retained when required for transactions, contracts, fraud prevention, or legal compliance.Requests should be sent to [hello@zezads.com].

children’s privacy

The Zez website and services are intended for businesses and adults. Zez does not knowingly collect personal information from children under 13.

contact

Questions about these terms or policies may be directed to Zez
3110 N Central Ave Ste D 160, Phoenix, AZ 85012
United States
email: [hello@zezads.com]
phone: [(480) 559-5338]